Refund Policy

Canceling a subscription

You may cancel the Pro plan at any time before the next renewal date. After cancellation, Pro access continues until the end of the already-paid billing period.

How to request cancellation help

If you are unable to cancel through your billing flow, contact billing@peektranslate.com with your subscription email and transaction details so we can review the request promptly.

Refunds

Except where a longer period is required by law or by Paddle's policies, refund requests should be submitted within 14 days of the charge by contacting billing@peektranslate.com. Refunds are not automatic. Requests are reviewed in good faith based on the circumstances of the transaction, account history, evidence of technical failure, and whether the purchased subscription was materially available as described.

Situations that may qualify

We may approve a refund, full or partial, in situations such as duplicate charges, unauthorized or fraudulent payments, a clear billing error, or a substantial technical failure that prevented normal use of the paid service and that we could not resolve within a reasonable time.

Review criteria

When reviewing refund requests, we may consider technical service disruption, duplicate charges, unauthorized payments, billing errors, prior refund history, level of product usage, whether cancellation was requested before renewal, evidence provided by the customer, and whether the service was materially available as described.

Non-refundable cases

We may refuse refunds in cases of abuse, repeated refund requests, terms violations, chargeback threats used as leverage, failure to cancel before renewal despite continued access to billing controls, dissatisfaction based solely on preference after meaningful use, or where the service has already been delivered substantially as described.

Processed through Paddle

Because Paddle is the merchant of record, some transactions and refunds may be handled directly by Paddle under its own review and operational policies.

Chargebacks and disputes

If you believe a charge is incorrect, please contact us before opening a chargeback where possible. We will make reasonable efforts to review and resolve billing concerns promptly. Filing a fraudulent or abusive chargeback may result in suspension or permanent termination of access where permitted by law.

Refund timing

If a refund is approved, processing time depends on Paddle, the payment method used, and the financial institution involved. We cannot guarantee the exact time it takes for refunded funds to appear on your statement after approval.